Penn National Gaming Host / Cashier - Fireside Kitchen in Black Hawk, Colorado
Don’t just work. Work Happy.
A career in gaming? At Ameristar Black Hawk, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include
Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff.
Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
Familiar with restaurant food menu, including description, price, add-ons, and beverages.
Gives cash refunds or credit memorandums as directed by Supervisor/Manager.
Greets and seats guests at tables according to guest preference and table availability.
Coordinates and controls the flow of the restaurant.
Assigns stations to servers and bus persons.
Supervises the restaurant in the absence of the Restaurant Supervisor/Manager.
Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, help pre-bus and bus tables, attend to guest needs) as necessary, or required.
Resolves service issues according to established guidelines.
Ensures dining and serving areas are set up and maintained according to standard.
Knows and promotes current casino events and programs and can give guests directions to all casino areas.
Answers telephone in a professional manner.
To be successful in this position it will require the following skill set
High School Diploma or GED equivalent required.
Prior customer service experience in a fast-paced environment preferred.
Previous cash handling experience a plus.
Must have excellent guest service/communication skills.
Ability to operate a P.O.S. System and/or adding machine and make change.
Must have basic math skills, including the ability to add, subtract, multiply, and divide.
Must be able to read, write, speak, and understand English.
Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Job ID 2019-63952
Casino Property AMERISTAR BLACK HAWK
Position Type Regular Part-Time
Category Food and Beverage