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Penn National Gaming F&B Outlet Manager in Bay St Louis, Mississippi


Don’t just work. Work Happy.

A career in gaming? At Hollywood Casino Gulf Coast we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

We are currently seeking a talented individual to become an F&B Outlet Manager. An individual could be successful if they possess the following.

Your daily responsibilities include

  • Operates exciting restaurant environments which attract and retain gaming guests while supporting Company Strategy

  • Responsible for all Front of House food operations to include Service Standards, maintaining positive employee relations, hiring and training of all staff

  • Follows all concept specific guidelines while controlling costs

  • Ability to analyze and evaluate profit and loss statements

  • Executes and audits supplies and inventory items insuring cost controls

  • Ensures that all food products prepared meet the established specifications and standards

  • Ensures that the proper levels of service are provided based on forecasted needs & assures return visits

  • Ensures that the minimum level of labor is used to perform the required level of service without impacting service standards

  • Completes the required daily financial tools and reports

  • Ability to ensure timely service/creative offerings with large functions

  • Communicates variances from established standards to Food & Beverage Director

  • Solicits and responds to guest feedback through direct interaction, comment card analysis & Marketing Feedback

  • Maintains a neat, clean, organized, safe and comfortable work environment for employees and guests

  • Ensures that all service equipment is operational and handled safely, reporting mechanical issues to appropriate team members

  • Follows all established Alcohol Management Guidelines

  • Assures all employee files are in order as described in Property Guidelines

  • Understands and administers the PAR form, sets performance expectations and provides coaching and operational support for the supervisory team, and employees

  • Enforces all appearance and uniform guidelines

  • Enforces all regulatory, internal controls, policies and procedures

  • Communicates with VIP and Marketing Team to support all Property efforts in positively impacting our guest experiences

  • Adheres to all regulatory, departmental and company policies and internal controls

  • Acts as a role model to other employees and always presents oneself as a credit to the company and encourages others to do the same

  • Adheres to all regulatory, company and department policies and procedures

To be successful in this position it will require the following skill set

  • Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university

  • A minimum of seven years restaurant industry work including four years progressive management experience in a standardized restaurant environment

  • Must be proficient in Microsoft applications (Excel, Access, Word)

  • Excellent interpersonal, customer service, communication, team building and problem solving skills are required

  • Experience in motivating staff through appropriate incentive programs and training

  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2019-61861

Casino Property Hollywood Casino Gulf Coast

Position Type Regular Full-Time

Category Food and Beverage