Penn National Gaming F&B Outlet Assistant Shift Manager in Bay St Louis, Mississippi

Overview

Don’t just work. Work Happy.

A career in gaming? At Hollywood Casino Gulf Coastwe think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

We are currently seeking a talented individual to become aF&B Outlet Assistant Shift Manager. An individual could be successful if they possess the following.

Your daily responsibilities include

  • Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.

  • Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.

  • Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.

  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.

  • Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.

  • Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.

  • Assists F&B Outlet Assistant Manager to ensure efficient sanitary and pleasant service for all guests.

  • Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory on designated shift.

  • Assist Food & Beverage Outlet Assistant Manager with administrative duties, as assigned.

  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

  • Maintains strict confidentiality in all departmental and company matters.

To be successful in this position it will require the following skill set

  • Must be at least 21 years of age.

  • Associates degree (A.A) in related field; two years of Food and Beverage experience, or equivalent combination of education and experience. Minimum two years previous supervisory experience required.

  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

  • Ability to write reports and business correspondence.

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

  • Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.

  • Must be proficient in Microsoft applications (Excel, Word, and Outlook).

  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Something to leave you with

If you’re truly committed to a red-carpet service culture, then you need a team that is just as dedicated in pursuing that vision. Penn National Gaming is the place where we empower our team members to deliver that WOW factor to our guests and in turn we will provide them an opportunity to build an “A” list career portfolio. You will soon understand why “It’s Good To Be PENN!”

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2019-57537

Casino Property Hollywood Casino Gulf Coast

Position Type Regular Full-Time

Category Food and Beverage