Penn National Gaming Front Desk Clerk - Part time in Baton Rouge, Louisiana
Don’t just work. Work Happy.
A career in gaming? At Penn National Gaming we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include
Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
Assigns guest accommodations in accordance with current procedures.
Handles assigned bank properly and performs account postings.
Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation.
Accepts same day and advance reservations as required.
Processes guest accounts upon checkout in an efficient and accurate manner.
Maintains guest relations in a positive manner. If unable to satisfy guests' complaints, refers guest to appropriate personnel.
Maintain ongoing knowledge of all property services and entertainment opportunities.
To be successful in this position it will require the following skill set
WORKING CONDITIONS/ESSENTIAL FUNCTIONS
Ability to communicate effectively at all times with customers, as well as all levels of employees.
Ability to move around the service desk effectively, pull up portfolios, reach across counter for customer transactions and retrieve and replace safety deposit boxes as needed.
Ability to effectively use a computer to access, understand and input customer information.
This position is, at times, subject to crowds and noise the severity of which depends upon customer volume.
AS/400 hotel computer system, adding machine, credit card machine.
Effective communication skills.
Must be age 18 or older.
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Job ID 2019-66286
Casino Property L' Auberge Casino & Hotel Baton Rouge
Position Type Regular Part-Time
Category Hotel Services