Penn National Gaming Cage Assistant Shift Manager in Baton Rouge, Louisiana
Don’t just work. Work Happy.
A career in gaming? At Penn National Gaming we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include
Deliver internal and external guest service.
Staff, schedule, evaluate, train, develop and monitor subordinate personnel. Recommend wage increases, promotions, demotions, discipline and other employment actions for subordinate personnel.
Understand department objectives, standards, guidelines and budget to achieve effective supervision of department;adjust daily schedule according to business levels.
Monitor credit granting and collection policies and procedures to ensure established guidelines comply with all internal and external regulatory directives and laws.
Maintain protection of extremely large amounts of currency, ensuring prevention of loss by providing extreme care and attention to detail.
Ensure procedures and proper controls are strictly enforced to protect assets.
Monitor and evaluate overall company activities in relation to departmental operations to ensure integration of company needs with the services rendered through credit and collections.
Review compliance with relevant gaming regulations to ensure that the cage is operating within these parameters, as well as company policies and procedures.
Secure payment from customers with delinquent credit through written, verbal and personal contact in order to maximize ratio of collection to bad checks in a manner that maintains good customer relations.
Work with customer relations issues that are beyond the authority of staff in order to resolve situations in an equitable manner.
Monitor and evaluate the activities of Cage Cashiers to ensure achievement of financial, policy and regulatory objectives.
To be successful in this position it will require the following skill set
Ability to obtain and maintain valid gaming license
Demonstrated knowledge of cage and credit operations
Demonstrated understand of legal, banking and accounting issues
These skills and abilities are typically acquired through the completion of a high school diploma or equivalent and 2 years experience directly related to cashier/credit/collection operations or overall gaming operations or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position.
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Job ID 2019-69949
Casino Property L' Auberge Casino & Hotel Baton Rouge
Position Type Regular Full-Time
Category Players Services/Cage