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Penn National Gaming Player Services Manager in Bangor, Maine


Don’t just work. Work Happy.

A career in gaming? At Hollywood Casino Bangor we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • The Player Services Manager supervises controls and procedures of Cage employees, ensuring that all accounting activities in the Cage Department are performed accurately and efficiently, in accordance with all applicable laws, rules, and regulations of the Gaming Commission, Federal and State Tax Commissions, and established company policies, procedures, and controls.

  • Manages the Casino Cage operations.

  • Monitors and enforces operation performance of gaming regulations and completion of all requisite paperwork.

  • Maintains operational supervision of Coin Room and Count functions.

  • Safeguards company assets and maintains total Casino Cage accountability.

  • Maintains customer credit history records.

  • Carries out managerial responsibilities in accordance with the organization's policies and applicable laws.

  • Provides excellent customer service to customers, other employees, and departments. Assists customers and employees at all levels to resolve issues in a timely and professional manner. Addresses complaints and resolves problems.

  • Coordinates information and tasks with various adjunct departments including Accounting, Table Games, Slots, and Executive Office.

  • Works with CFO, Security Manager, law enforcement agencies, and Surveillance as needed to protect the assets of the company.

  • Ensures compliance with company and department policies, company system of internal controls, and the Maine Gaming Board regulations. Ensures that the requirements of gaming regulation 6A and problem gambling guidelines are met.

  • Interacts with above departments through performance of Cage tasks.

  • Other duties may be assigned.

  • Manages, directs, staffs, and motivates all personnel assigned to Cage Department. In charge of scheduling, interviewing, hiring, and training employees, appraising performance, rewarding, and disciplining employees.

To be successful in this position it will require the following skill set

  • Bachelor's degree in Accounting, Business Administration, or related area from a college or university required; or an equivalent combination of education and experience.

  • Ability to read, analyze, and interpret routine business documents.

  • Ability to respond effectively to sensitive inquiries or complaints.

  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Must be very detailed oriented.

  • Ability to define problems, collect data, establish facts, and draw valid conclusions.

  • Ability to interpret a variety of instructions in mathematical or diagram form and deal with several abstract and concrete variables.

  • Must qualify for the Maine Gaming/Racing Commission license.

  • Physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2019-69057

Casino Property Hollywood Casino Bangor

Position Type Regular Full-Time

Category Players Services/Cage