Penn National Gaming Surveillance Agent in Aurora, Illinois


Don’t just work. Work Happy.

A career in gaming? At Hollywood Casino Aurora we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Demonstrating outstanding internal and external service in accordance with “Red Carpet Service” program guidelines

  • Monitor casino guests, cast members, and vendors throughout the property

  • Able to utilize computer based software, such as Microsoft Word and Excel, to generate documents

  • Observe and record table games and electronic gaming devices to ensure integrity on the games

  • Observe and record count room activities assets until all are accurately and properly accounted for

  • Observe and record cage areas for proper redemption and payout Review and report recorded incidents to the requestor

  • Report violations of company policy, procedure or internal controls that relate to casino gaming or company assets

  • Receive testing on a quarterly basis

  • Reach specific performance goals at one year and maintain

  • Take photographs for purpose of proper documentation of incidents and events

  • Report illegal or unusual activities to appropriate members of management

  • Attend departmental and company meetings as required

To be successful in this position it will require the following skill set

  • High School degree or equivalent work experience related to the nature of the position

  • Ability to read, comprehend and interpret written and/or oral instructions

  • Ability to communicate with internal and/or external guests

  • Ability to perform basic mathematical operations such as addition, subtraction, multiplication, and division

  • Ability to calculate figures and amounts such as discounts, interest, commissions, and apply to practical situations using fractions, percentages, measurements, proportions and problem solving

  • Ability to read, write, comprehend and speak English

  • Ability to understand and perform duties in accordance with:

  • Hollywood Casino Aurora Core Values

  • Departmental, property and company policies and standards

  • Illinois Gaming Board requirements

  • Sarbanes-Oxley

  • Internal Controls

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2019-56039

Casino Property Hollywood Casino Aurora

Position Type Regular Full-Time

Category Surveillance