Penn National Gaming Surveillance Agent in Aurora, Illinois
Don’t just work. Work Happy.
A career in gaming? At Hollywood Casino Aurora we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include
Demonstrating outstanding internal and external service in accordance with “Red Carpet Service” program guidelines
Monitor casino guests, cast members, and vendors throughout the property
Able to utilize computer based software, such as Microsoft Word and Excel, to generate documents
Observe and record table games and electronic gaming devices to ensure integrity on the games
Observe and record count room activities assets until all are accurately and properly accounted for
Observe and record cage areas for proper redemption and payout Review and report recorded incidents to the requestor
Report violations of company policy, procedure or internal controls that relate to casino gaming or company assets
Receive testing on a quarterly basis
Reach specific performance goals at one year and maintain
Take photographs for purpose of proper documentation of incidents and events
Report illegal or unusual activities to appropriate members of management
Attend departmental and company meetings as required
To be successful in this position it will require the following skill set
High School degree or equivalent work experience related to the nature of the position
Ability to read, comprehend and interpret written and/or oral instructions
Ability to communicate with internal and/or external guests
Ability to perform basic mathematical operations such as addition, subtraction, multiplication, and division
Ability to calculate figures and amounts such as discounts, interest, commissions, and apply to practical situations using fractions, percentages, measurements, proportions and problem solving
Ability to read, write, comprehend and speak English
Ability to understand and perform duties in accordance with:
Hollywood Casino Aurora Core Values
Departmental, property and company policies and standards
Illinois Gaming Board requirements
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Job ID 2019-56039
Casino Property Hollywood Casino Aurora
Position Type Regular Full-Time