Penn National Gaming Security Supervisor in Aurora, Illinois


Don’t just work. Work Happy.

A career in gaming? At Hollywood Casino Aurora we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Demonstrating outstanding internal and external service in accordance with “Red Carpet Service” program guidelines

  • Responsible for overseeing the operations and Cast Members of the security department

  • Devote a minimum of one hour per shift to observing Cast Members in service interactions, ie: teamwork, interdepartmental cooperation and guest service

  • Maintain and track attendance records for Security Cast Members

  • Ensure that reported incidents are documented and that the reports are submitted on a timely basis Review all reports for accuracy and completeness

  • Conduct investigative interviews as deemed necessary

  • Responsible for the Valet departments activities and provide direction to Valet Supervisors in the absences of the Valet Manager

  • Safeguard assets, guests and Cast Members

  • Ensure department equipment is maintained

  • Ensure security Cast Members are trained in First Aid and on the AED and that certifications are kept valid

  • Monitoring guest consumption of alcohol, intervening as needed according to established practices

  • Directly supervises: Security Supervisors

  • Executes or participates in

  • Interviewing, hiring, and training Cast Members

  • Planning, scheduling, assigning, and directing work

  • Appraising performance

  • Rewarding and assessing Cast Member performance

  • Making recommendations for improving operational efficiencies

  • Manages guest and Cast Member complaints

  • Promptly report and remedy any legal/compliance measures

To be successful in this position it will require the following skill set

  • College degree or equivalent work experience related to supervision or business

  • Ability to maintain HCA identified responsible alcohol service certification

  • Ability to read, comprehend and interpret written and/or oral instructions

  • Ability to communicate with internal and/or external guests

  • Ability to perform basic mathematical operations such as: addition, subtraction, multiplication, and division

  • Ability to calculate figures and amounts such as discounts, interest, commissions, and apply to practical situations using fractions, percentages, measurements, proportions, and problem solving

  • Ability to read, write, comprehend and speak English

  • Ability to understand and perform duties in accordance with:

  • Hollywood Casino Aurora Core Values

  • Departmental, property and company policies and standards

  • Illinois Gaming Board requirements

  • Sarbanes-Oxley

  • Internal Controls

  • Ability to stand for extended periods of time

  • Physical mobility with reasonable accommodations including ability to push, pull, carry and lift up to 50 lbs

  • Must have a valid Illinois Driver's License

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2018-48897

Casino Property Hollywood Casino Aurora

Position Type Regular Full-Time

Category Security