Penn National Gaming Casino Service Rep - Full Time in Aurora, Illinois
Don’t just work. Work Happy.
A career in gaming? At Hollywood Casino Aurora we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include
Demonstrating outstanding internal and external service in accordance with “Red Carpet Service” program guidelines
Providing general information about Hollywood Casino and answer inquiries from guests
Retrieving table games ratings and utilize patron response functions
Utilizing casino computer system to redeem star points for guests
Assisting guests with special needs
Communicating marketing program including, star point value and issuance of promotional items
Monitoring inventory of promotional items and notify the supervisor when it is necessary to reorder
Making restaurant reservations and issues complimentaries when applicable
Operating Coat Check
Leading property tours, as needed
Attending departmental and company meetings, as required
To be successful in this position it will require the following skill set
Must be 18 years of age
HS Degree or equivalent work experience related to the nature of the position
Ability to read, write, comprehend and speak English
Ability to perform basic mathematical operations such as: addition, subtraction, multiplication, and division
Ability to calculate figures and amounts such as discounts, interest, commissions, and apply to practical situations using fractions, percentages, and problem solving
Ability to understand and perform duties in accordance with:
Hollywood Casino Aurora Core Values
Departmental, property and company policies and standards
Illinois Gaming Board requirements
Ability to stand for extended periods of time
Physical mobility with reasonable accommodations including ability to push, pull, carry and lift up to 40 lbs
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Job ID 2019-56096
Casino Property Hollywood Casino Aurora
Position Type Regular Full-Time