Penn National Gaming Casino Service Rep - Full Time in Aurora, Illinois


Don’t just work. Work Happy.

A career in gaming? At Hollywood Casino Aurora we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Demonstrating outstanding internal and external service in accordance with “Red Carpet Service” program guidelines

  • Providing general information about Hollywood Casino and answer inquiries from guests

  • Retrieving table games ratings and utilize patron response functions

  • Utilizing casino computer system to redeem star points for guests

  • Assisting guests with special needs

  • Communicating marketing program including, star point value and issuance of promotional items

  • Monitoring inventory of promotional items and notify the supervisor when it is necessary to reorder

  • Making restaurant reservations and issues complimentaries when applicable

  • Operating Coat Check

  • Leading property tours, as needed

  • Attending departmental and company meetings, as required

To be successful in this position it will require the following skill set

  • Must be 18 years of age

  • HS Degree or equivalent work experience related to the nature of the position

  • Ability to read, write, comprehend and speak English

  • Ability to perform basic mathematical operations such as: addition, subtraction, multiplication, and division

  • Ability to calculate figures and amounts such as discounts, interest, commissions, and apply to practical situations using fractions, percentages, and problem solving

  • Ability to understand and perform duties in accordance with:

  • Hollywood Casino Aurora Core Values

  • Departmental, property and company policies and standards

  • Illinois Gaming Board requirements

  • Sarbanes-Oxley

  • Internal Controls

  • Ability to stand for extended periods of time

  • Physical mobility with reasonable accommodations including ability to push, pull, carry and lift up to 40 lbs

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2019-56096

Casino Property Hollywood Casino Aurora

Position Type Regular Full-Time

Category Marketing