Penn National Gaming Beverage Manager in Aurora, Illinois


Don’t just work. Work Happy.

A career in gaming? At Hollywood Casino Aurora we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Demonstrating outstanding internal and external service in accordance with “Red Carpet Service” program guidelines

  • Overseeing the operations and Cast Members of the Casino Beverage department

  • Directly supervising Food & beverage Shift Managers

  • Investigating and resolving Guest and Cast Member complaints

  • Monitoring guest for signs of intoxication, intervening as needed according to established practices

  • Monitoring inventory of all beverage product

  • Spending up to 60% of total work time in front of guest and employees

  • Conducting and attending departmental and company meetings

  • Performing in alignment with all departmental and company policy and applicable laws.

  • Interviewing, hiring, training or overseeing training of Cast Members

  • Planning, scheduling assigning and direct work

  • Appraising performance

  • Rewarding and disciplining Cast Members

  • Maintaining accurate departmental records

  • Recommending improvements to efficiency

  • Recommending promotions

  • Addressing and resolving guest and Cast Member complaints

  • Promptly reporting and remedying any legal/compliance measures

To be successful in this position it will require the following skill set

  • College degree or equivalent work experience

  • Minimun three years direct management experience of 20 or more employees

  • Knowledge of common bartending practices, up to and including mixing drinks, serving those drinks and collecting money

  • Familiar with bar equipment and its functions

  • Understanding of the principles of service bars and stations

  • Ability to read, write, comprehend and speak English

  • Ability to perform basic mathematical operations, including: addition, subtraction, multiplication and division

  • Ability to calculate figures and amounts, including discounts, interest, and commission; able to apply to practical situations using fractions, percentages, and problem solving

  • Ability to maintain HCA identified responsible alcohol service certification

  • Ability to maintain Food Service Manager Certificate (Illinois)

  • Ability to understand and perform duties in accordance with:

  • Hollywood Casino Aurora Core Values

  • Departmental, property and company policies and standards

  • Illinois Gaming Board requirements

  • Sarbanes-Oxley

  • Internal Controls

  • Ability to stand for extended periods of time

  • Physical mobility with reasonable accommodations including ability to push, pull, carry and lift up to 50 lbs.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2018-52135

Casino Property Hollywood Casino Aurora

Position Type Regular Full-Time

Category Food and Beverage