Penn National Gaming Slot Technician in Alton, Illinois
At Argosy Casino Alton, every night feels like opening night. Imagine a movie premiere --- and red carpet excitement. A front row seat --- and the buzz of the crowd. When you’re this close to the fun, you really are part of the action. If you want to be part of an organization where team members smile as much as the guests, consider all we have to offer.
Don't just work, work happy!
Your daily responsibilities include
Promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you come in contact with.
Effectively respond to supervisor's requests in all areas of customer interaction and customer concerns.
Comply with company policies, all state and federal regulations, and internal controls as it relates to this position.
Perform preventative maintenance: clean, inspect, adjust, and test various machine parts.
Perform floor maintenance: trouble shoot and repair machine malfunctions and ATI Oasis system problems as they occur during gaming. Assist floor supervisors with malfunctions and answer floor calls.
Perform machine conversions: install kits in machine cabinet and computer processor board, and verify pay table and reel stops.
Assist customers with questions and complaints regarding slot machines. Provide answers and explanations, and rectify problems as appropriate.
Work on special projects as assigned. Assist with every phase, from layout to installation.
Assist in maintaining adequate stock of parts necessary for repairs. Order parts as needed and check in incoming parts.
Perform shop maintenance: trouble shoot and repair electronic circuit boards, test and adjust loaner units, reprogram progressives and messages, etc.
Move slot machines from one location to another as needed.
Troubleshoot and repair Caribbean Stud tables and shuffling machines as needed. Respond to calls from the Table Games department for Caribbean Stud malfunctions.
Employees may be required to perform duties outside of their normal job description where, in the Company's judgment, it is necessary in the interest of efficiency, productivity or improved guest service.
To be successful in this position it will require the following skill set
Associate's degree (A.A.) or equivalent from two-year college or technical school
One year of experience on slot machines and associated equipment.
Electronic/mechanical troubleshooting and use of electronic test equipment experience required (ex: board testers, multi-meters, o-scopes)
Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors
Must possess excellent interpersonal skills.
Good oral and written communication skills, must be fluent and literate in English
Ability to stand and walk for entire shift and mobility to move easily around entire property
Must be able to listen and respond to visual and aural cues.
Must be able to tolerate areas containing, varying noise and temperature levels, illumination, vibration, crowds, and air quality
Physically mobile with reasonable accommodations including ability to lift and carry up to 120 lbs. and push or pull up to 200 lbs., and the ability to reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Job ID 2018-48009
Casino Property Argosy Casino Alton
Position Type Regular Part-Time
Category Casino Operations