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Penn National Gaming Security Officer - Part-Time in Alton, Illinois


Don’t just work. Work Happy.

A career in gaming? At Penn National Gaming we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

At Argosy Casino Alton, every night feels like opening night. Imagine a movie premiere --- and red carpet excitement. A front row seat --- and the buzz of the crowd. When you’re this close to the fun, you really are part of the action. If you want to be part of an organization where team members smile as much as the guests, consider all we have to offer.

Your daily responsibilities include

  • Promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you come in contact with.

  • Effectively respond to supervisor’s requests in all areas of customer interaction and customer concerns.

  • Provide security to assigned area; or parking lot, maintain high visibility, handle problem situations, and watch for safety hazards.

  • Provide security escorts for all monetary transfers, fills, and credits.

  • Provide security escort as requested for jackpot winners.

  • Oversee customer boarding and disembarking: provide crowd control, direct traffic, check ID’s, check for oversized bags, cameras, bottles and other items not allowed on property.

  • Provide assistance to customers: give directions, call cabs, assist with car trouble, etc. Provide special assistance to disabled patrons, as necessary.

  • Assist with table and slot drops. Observe count members during the validator drop and transport/escort to count room. Provide assistance for table drop by providing drop boxes, observing the count, and securing drop boxes in the count room. Monitor all entrances and exits from count room, and vault. Maintain logs of these activities.

  • Serve as dispatcher. Dispatch other officers to various assignments and maintain activity log sheets. Watch and record monitors and alarms...

  • Write detailed reports as required for incidents involving law violations and/or violations for company policy and/or procedure.

  • Testify in court on behalf of the company as necessary.

  • Administer first aid and life support when necessary, (CPR/AED).

  • Occasionally, strenuous physical activity is required.

  • Be familiar with emergency procedures for all Argosy Casino patrons and employees, including abandon ship, fire, man overboard and bomb search.

  • Comply with company policies; all state and federal regulations; and internal controls as it relates to this position.

  • Employees may be required to perform duties outside of their normal job descriptions where, in the company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.

To be successful in this position it will require the following skill set

  • Must be a minimum of 21 years of age

  • High school diploma or equivalent

  • Effective communication (written and verbal)

  • Previous customer service experience

  • Able to handle stressful situations dealing with the general public

  • Ability to work in an environment, which may be noisy and/or have excessive cigarette smoke

  • Need tact when dealing with difficult customers

  • Run on level surfaces, as well as, up and down stairs

  • Ability to identify and quickly respond to potential problems and conflicts and defend self and others in combative situations

  • Ability to effectively and efficiently move around all work areas including walking and standing for long periods of time

  • Ability to multi tasking as required (security officers cover a wide variety of different posts and work with all departments)

  • Required to initiate positive interactions with guests and employees

  • Actively patrolling sections/floor looking for interaction opportunities, answering calls while still maintaining the ability to build relationships

  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2019-65194

Casino Property Argosy Casino Alton

Position Type Regular Part-Time

Category Administrative