Penn National Gaming Fine Dining Server in Alton, Illinois
At Argosy Casino Alton, every night feels like opening night. Imagine a movie premiere --- and red carpet excitement. A front row seat --- and the buzz of the crowd. When you’re this close to the fun, you really are part of the action. If you want to be part of an organization where team members smile as much as the guests, consider all we have to offer.
Don't just work, work happy!
Your daily responsibilities include
Wait on customers. Serve drinks, water, coffee, tea, cocktails and wine to customers at appropriate times. Refill beverages as needed.
Pick up dirty dishes, silverware, and glassware during and after meals, place trays and deliver to assigned dish washing area in kitchen.
Pick up all clean dishes, glassware, and silverware from area and distribute to each service location. Make sure there is always sufficient ware available.
Maintain cleanliness of assigned station: bus tables, wipe tables and chairs, pick up trash, etc.
Greet guests arriving at assigned station and take orders promptly. Describe menu and specials, and answer all questions about them. Interact verbally with guests creating a friendly atmosphere.
Relay orders to bar and kitchen via the Micros register system.
Have checks rung up: print clearly, write check correctly, and check that all items have been rung up correctly.
Wait on customer. Serve food to guest in the proper manner. Check that all items are cooked properly, serve items from left of guest, and remove all items not being used. Deliver food and drinks using team delivery system.
Replace and refresh water glasses and coffee cups. Suggest a dessert.
Complete opening, running, and closing side duties completely: fill sugars, salt, pepper, and cream: make coffee, etc.
Keep ice stations filled, silverware polished and rolled, and glasses and dishes stocked.
Prepare tables for next guest. Remove any dirty dishes, silverware and napkins.
Stock/restock supplies (e. g., cups, glasses, silverware, coffee, napkins, etc.) at service station.
Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service.
To be successful in this position it will require the following skill set
Must be a minimum of 18 years of age
High school diploma or equivalent
Six months experience in food service preferred
Must possess excellent interpersonal skills
Good oral and written communication skills, must be fluent and literate in English
Ability to respond calmly and make rational decisions in stressful situations with co-workers and guests in a fast-paced environment
Able to stand and walk for entire shift
Must be able to lift trays of food above shoulder level for a distance of up to fifty yards
Tolerate areas of cold and high temperature in excess of 115 degrees
Must be able to listen and respond to visual and aural cues
Must be able to tolerate areas containing high noise levels and bright lights
Teamwork – ability to work collaboratively within the outlet for effective day to day operations
Compliance with all regulatory, governmental, and safety requirements
Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment
Knowledge of and compliance with department, property and company policies and procedures
Maintain health department standards and regulations – inspection scores should be at or above standards. Cleanliness of restaurant
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Job ID 2018-55714
Casino Property Argosy Casino Alton
Position Type Regular Part-Time
Category Food and Beverage