Penn National Gaming Jobs

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Penn National Gaming F&B Supervisor - Full Time in Alton, Illinois


Don’t just work. Work Happy.

At Argosy Casino Alton, every night feels like opening night. Imagine a movie premiere --- and red carpet excitement. A front row seat --- and the buzz of the crowd. When you’re this close to the fun, you really are part of the action. If you want to be part of an organization where team members smile as much as the guests, consider all we have to offer.

An individual could be successful if they possess the following.

Your daily responsibilities include


Include the following. Other duties may be assigned:

  • Deliver guest service the Penn Way by ensuring every interaction includes our Red Carpet Service Standards. Provide timely and knowledgeable service; always find solutions to guests’ problems. Use guest name when appropriate. Thank the guest and invite them back.

  • Responsible for the day to day operations of all Food & beverage outlets.

  • Effectively respond to Manager’s requests in all areas of customer interaction and customer concerns.

  • Staff, schedule, evaluate, train, develop and monitor personnel. Provide discipline and other employment actions as needed.

  • Understand department objectives, standards, guidelines and budget to achieve effective supervision of the department.

  • Assist Food & Beverage Manager in the development and implementation of department management plans including budgets, labor schedules and systems of accountability.

  • Assist Human Resources in the development and implementation of policies and procedures and rules including SOP manuals, to promote compliance with company and regulatory guidelines.

  • Ensure staffing levels are appropriate based on business volume.

  • Ensure restaurant personnel are meeting or exceeding our service standards.

  • Promote the proper treatment of our customers and employees by resolving complaints, answering of questions and providing general service.

  • Conduct informative, positive, and upbeat “All Aboard” meetings.

  • Understand department objectives, standards, guidelines and budget to achieve effective supervision of department.

  • Increase restaurant revenues through research and taking positive steps to adjust or change menu offerings, service, portion control, presentation and waste.

  • Ordering of product and supplies for each outlet using Stratton Warren ordering system.

  • Maintain the viability and integrity of all restaurant operations.

  • Supervision of all aspects of Food and Beverage department including front & back of house operations.

  • Employee may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service.

  • Conducts all business activities in compliance with Company Policy and Procedures, Collective Bargaining Agreements, and all State and Federal regulations and internal controls. Ensures compliance within the department.


Directly supervises all front of the house F&B employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, scheduling and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

To be successful in this position it will require the following skill set

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Preferred Associates Degree and three years of experience in restaurant supervision or equivalent combination of education and experience.

  • Proven skills in managing high volume casual full-service dining establishments

  • Culinary background a plus

  • Good interpersonal and leadership skills

  • Knowledge and familiarity with computers, including the Microsoft Office Suite. Familiarity with Micros preferred.


Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.


Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.


Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.


Must be able to qualify for licenses and permits required by federal, state, and local regulations. Required to obtain and maintain TIPS certification.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, stoop, kneel or crouch. The employee frequently is required to use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb or balance and talk or hear.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


The work environment characteristics described here are representative of those an employee encounters while performing the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to hear, see and smell. The employee is regularly required to use both hands, reach in any direction, display hand/eye coordination and have finger dexterity. Occasionally the employee is required to squat, knell, bend or stoop; and carry, push or pull up to 50 pounds. Occasionally this employee will be exposed to wet and/or humid conditions, extreme cold, extreme heat, and vibration.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Location US-IL-Alton

Posted Date 4 weeks ago (12/23/2019 3:04 PM)

Job ID 2019-70731

Casino Property Argosy Casino Alton

Position Type Regular Full-Time