Penn National Gaming F&B Cocktail Server in Alton, Illinois
At Argosy Casino Alton, every night feels like opening night. Imagine a movie premiere --- and red carpet excitement. A front row seat --- and the buzz of the crowd. When you’re this close to the fun, you really are part of the action. If you want to be part of an organization where team members smile as much as the guests, consider all we have to offer.
Don't just work, work happy!
Your daily responsibilities include
Take orders and serve drinks to customers. Includes icing glasses, finishing setups and garnishing as necessary. Ensure hot beverages are hot when served and frozen beverages are frozen.
Collect proper money for these beverages.
Clean and maintain station: remove trash, remove empty cups or bottles, push in chairs, etc. Constantly pre-bus station. Follow Health and Safety Rules.
Become trained and certified in TIPS.
Know hours of all Food and Beverage outlets and memorize their food items to have ability to inform guests when asked.
Know all drink prices.
Do public relations for the company: sell the casino and landing (i.e., know their respective products and up sell), and answer guest questions.
Perform side work; make coffee, stock and clean waitress station, cleaning work area, etc.
Verify guest is of legal drinking age when unsure.
Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service.
To be successful in this position it will require the following skill set
Must be a minimum of 18 years of age
High school diploma or equivalent
Read, write legibly, understand and speak English
Excellent customer service/communication skills
Count money and change correctly
Know or is able to learn tray service, cocktail ingredients
Available to work required schedule which may include nights, weekends, holidays and overtime as needed
Must meet professional appearance standards as prescribed by company policy
Must be physically mobile with reasonable accommodation
Must be able to respond to visual and oral cues
Must be able to lift and carry 20 lbs. (full cocktail tray) for extended periods of time
Able to work at a fast pace in often crowded/noisy environment
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Job ID 2019-66462
Casino Property Argosy Casino Alton
Position Type Regular Part-Time
Category Food and Beverage