Penn National Gaming PLAYER SERVICES REPRESENTATIVE in Robinsonville, Mississippi

More information about this opportunity


Don’t just work. Work Happy.

A career in gaming? At Penn National Gaming we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

The following and other duties may be assigned as necessary for multi properties in the Tunica area, including Hollywood Casino Tunica, Bally’s and/or Resorts:

  • Ensures interactions with internal and external guests following the guidelines of the Red Carpet Customer Service Program.

  • Issues comps in accordance with Hollywood Casino Tunica comping policies.

  • Processes cash transactions for casino customers and employees (Includes cashing TITO tickets, personal checks, traveler’s checks, exchange currency and processing cash advances).

  • Consistently demonstrate knowledge of and compliance with Title 31 regulations.

  • Enrolls patrons into Players Club; issue patrons Players Club cards; maintain accurate player tracking information; and assist the Marketing Department with all casino promotions.

  • Answers phone calls professionally and pleasantly.

  • Cash customer checks and establish information accounts for guests to speed up further check cashing.

  • Cash and sell chips. Redeem players' winnings for cash.

  • Process credit/debit card cash advance checks.

  • Balances cash drawers. Ensure that the drawers are at appropriate impressed amount at beginning and end of each shift.

  • Performs buys with main bank to keep drawer stocked throughout current shift and for the next shift.

  • Completes all necessary paperwork, including but not limited to balance sheets, buy sheets, MTL/MIL, and CTRs.

  • Meets department uniform, appearance, and grooming requirements.

  • Meets attendance guidelines of the job and adhere to regulatory, department and company policies.

  • Keeps work areas clean and free of safety hazards, debris, and litter.

  • Performs all job duties in a safe and responsible manner.

  • Carries out any reasonable request made by your supervisor or any management personnel.

  • Attends all department meetings and training programs as directed.

  • May assist in greet day trip buses.

To be successful in this position it will require the following skill set

Must be at least 21 years of age.

  • High school diploma or equivalent required.

  • Previous cash handling/ or cage experience preferred.

  • Prior cashiering experience and/or heavy money handling experience preferred.

  • Able to promptly and accurately follow instructions given by Supervisor or Manager.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2017-44572

Casino Property Bally's Casino Tunica

Location US-MS-Robinsonville

Posted Date 10/10/2017

Position Type Regular Full-Time

Category Administrative