Penn National Gaming ROOM REVENUE SUPERVISOR in Riverside, Missouri

More information about this opportunity


Don’t just work. Work Happy.

A career in gaming? At Argosy Casino Riverside we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include


  • Formulate and deploy transient/group inventory restrictions and pricing strategies designed to maximize revenue from a rate and occupancy perspective

  • Consult with sales managers on rates/inventory suitability of all potential group business

  • Manage the input of data and report generation in the sales management and revenue tracking systems

  • Analyze end of the month reports and compile revenue management recap

  • Management of group cut off dates, securing and reviewing all rooming list, and monitor group block activity

  • Facilitate and lead daily business review and weekly sales strategy meetings

  • Manage and monitor reservations call center to maintain consistency with property level inventory strategies and align with available rate pricing strategy

  • Prepare weekly and monthly occupancy and revenue forecasts

  • Assist in annual budget and sales strategy planning

  • Communicate and coordinate daily events reports, banquet signage, method of payments, 10 day packet, prospect/tentative report etc. to the appropriate departments

  • Prepare accurate files for the Front Office team prior to each groups’ arrival

  • Enter each rooming list and individual reservations for each group and corporate transient account. Communicate with the Front Office team regarding rooming lists and individual delegate reservations

  • Assist in watching room blocks based on history and pick-up trends. Runs weekly reports.

  • Check sell strategy and room shortages

  • Assign rooms according to guest requests and preferences whenever possible.

  • Pre-register designated guests and prepare key packets.

  • Organize and coordinate check-in/pre-registration procedures for arriving groups.

  • Set up accurate accounts for each guest upon check-in according to their requirements (ie., sharewiths, separate room/tax/incidentals, comp).

  • Review out-of-order rooms daily to determine status and estimated date for return to room inventory.

  • Ensure rates match market codes and document exceptions.

  • Identify any over-commitments by room type (e.g. bedding, view, type).

  • Perform duplicate reservation requests; block rooms when necessary.

  • Confirm reservations and cancellations.

  • Run daily reports.

  • Review room demand and special request demand for next day, block where necessary.

  • Coordinate with Housekeeping to track readiness of rooms for check-in.

  • Greet, register, and assign rooms to guests of the hotel.

  • Verify customers' credit, and establish how the customer will pay for the accommodation.

  • Keep records of room availability and guests' accounts using hotel computer systems.

  • Compute bills, collect payments, and make change for guests.

  • Issue room keys

  • Review accounts and charges with guests during the check out process.

  • Post charges, such as those for rooms, valet, laundry, food, liquor, or telephone calls, to ledgers by using hotel computer systems.

  • Transmit and receive messages, using telephones or telephone switchboards.

To be successful in this position it will require the following skill set


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have the ability to effectively and efficiently use all computer software and hardware including but not limited to Microsoft Word, Excel, Power Point, Access and slideshow presentations. Must have the ability to maintain confidentiality at all times.


High school diploma or equivalent and a minimum of six months related experience and/or training; or equivalent combination of education and experience.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2017-44428

Casino Property Argosy Casino Riverside

Location US-MO-Riverside

Posted Date 9/29/2017

Position Type Regular Full-Time

Category Hotel Services