Penn National Gaming DIRECTOR OF SECURITY in Jamul, California

More information about this opportunity:


Don’t just work. Work Happy.

A career in gaming? At Penn National Gaming we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include:

  • Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Marquee Customer Service to all guests and team members.

  • Responsible for directing the overall operations and staff of the Security department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.

  • Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.

  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.

  • Develops, evaluates, enforces, reviews and approves changes or revisions to operating practices, procedures and standards based on business trends and practices.

  • Provides for the safety of team members including keeping areas free of safety hazards, debris and litter and performing

  • Identifies and resolves security related problems.

  • Develops and implement alternative methods for security operation improvement.

  • Examines and analyzes the physical property, processes and procedures and develop, institute, oversee and enforce emergency policies.

  • Serve as liaison with gaming regulators, public law enforcement, fire and other agencies as it relates to security by maintaining a positive and constructive relationship..

  • Conducts, supervises and prepare reports relating to investigations of any losses or violations of law, regulations, policies or procedures.

  • Transfers Table Games fills and credits.

  • Provides escorts as needed.

  • Testifies in court when necessary.

  • Protects and preserves the assets of the company.

  • Compiles information, complete and submit reports to authorized management or Accounting as required.

  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.

  • Maintains strict confidentiality in all departmental and company matters.

To be successful in this position it will require the following skill set:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

  • Bachelor’s Degree (B.A./B.S.) or equivalent; or five to seven year of casino Security, military, or police experience; or equivalent combination of education and experience. Three years of leadership experience preferred.

  • Must have excellent organizational and communication skills.

  • Must be proficient in Microsoft applications (Excel, Word).

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

  • Must have the ability to operate a manual and automatic transmission automobile.

  • Ability to write reports, business correspondence, and procedure manuals.

  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

  • Ability to earn and maintain TiPS certification.

  • Ability to earn and maintain appropriate gaming license.


This job has supervisory responsibilities.

  • Responsible for staff development and training programs.

  • Responsible for rewards and recognition program to maximize employee engagement.

  • Evaluates team members within department and delivers constructive feedback to team members in regards to performance.

  • Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.

  • Determines work procedures and expedites workflow.

  • Responsible for employee performance (disciplining, coaching, counseling).

Something to leave you with:

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2017-42923

Casino Property Hollywood Casino Jamul

Location US-CA-Jamul

Posted Date 7/24/2017

Position Type Regular Full-Time

Category Administrative