Penn National Gaming Mutuels Teller in Hobbs, New Mexico

More information about this opportunity:


Penn National Gaming has thrilled and entertained guests since 1971 when it all began as a horse racing venue. From a single race track, we have grown to be one of the nation’s largest gaming companies, operating properties that offer broad and diverse gaming and pari-mutuel wagering experiences. PENN is dedicated to becoming the undisputed leader in guest service by offering Red Carpet experience for each and every guest.

Your daily responsibilities include:

  • Promote and maintain all steps of the customer service program with each patron and employee you may come in contact with (eye contact, hi- greeting, goodbye as a departure).

  • Sells pari-mutuel tickets to patrons at the mutuels’ counter

  • Cashes pari-mutuel tickets for patrons.

  • Works with the security personnel to apprehend persons attempting to cash fraudulent tickets and underage bettors.

  • Keeps daily balance sheet of amount and number of transactions

  • Responsible for minor repairs and corrections of Tote machines.

  • Follows Title 31 regulations and IRS regulations.

  • Directs patrons to supervisory personnel to resolve questions of ticket validity.

  • Requisitions additional cash as required.

  • Must be knowledgeable of all special events and promotional activities available to guests.

  • Presents oneself as a credit to the Company and encourages others to do the same.

  • Must work well under pressure, and meet multiple and sometimes competing deadlines.

  • Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and supervisors.

  • Adhere to all departments/company policies and procedures.

  • Performs all other related and compatible duties as assigned.

To be successful in this position it will require the following skill set:

  • Must be a minimum of 18 years of age.

  • Must qualify for licensing with the New Mexico Racing Commission.

  • High School Diploma or G.E.D preferred.

  • Six months experience in the racing industry preferred.

  • Work in a fast paced environment.

  • Must possess excellent interpersonal and employee relations skills.

  • Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors.

  • Ability to maintain confidentiality.

  • Ability to work as part of a team and to promote cooperative approach between departments.

  • Ability to work unsupervised

  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

  • The employee frequently is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

  • Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, ability to adjust focus, and peripheral vision.

  • The noise level in the work environment is usually moderate to loud.

  • While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions.

  • Exposure to unrestricted second-hand smoke in guest areas.

Job ID 2017-42994

Casino Property Zia Park Casino

Location US-NM-Hobbs

Posted Date 7/25/2017

Position Type Seasonal

Category Mutuels