Penn National Gaming Player Services Coordinator (Administrative) in Columbus, Ohio
More information about this opportunity
Don’t just work. Work Happy.
A career in gaming? At Hollywood Casino at Columbus we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include
Providing administrative support and performing general duties
Prepare and type correspondence, reports, forms, charts and graphs as needed
Ensure competency of work from the standpoint of grammar, composition, and format
Assist with departmental files and records as required
Place, accept and screen telephone calls and refer calls to others as appropriate
Receive, open ,and distribute incoming mail and documents
Able to operate fax machines and photocopiers
Must have the ability to operate a postage meter and ensure correct postage and date is stamped on letters and packages
Make copies for department as requested in a timely manner according to established quality standards
Responsible for departmental purchasing, management/inventory of supplies and office equipment maintenance such as monthly meter readings
Maintains attendance records of team members and liaise with members of management to ensure compliance with Hollywood Casino’s attendance policy
Maintains strict confidentiality of all files, communications and information in the conduct of company business
Accountable for the physical operation of the Casino Credit function, including pulling, filing and entering of credit information on customer accounts after soliciting information by phone, letter or online.
Responsible for implementing the approved Credit Policy and procedures with respect to establishing casino clientele's credit privilege by evaluating credit history of applicants.
Monitors all credit play and runs reports.
Aids in promotion of new casino credit business.
Establishes disposition of credit issued and follows up on credit decisions.
Reviews player rating to assure legitimate credit play as needed
Any additional duties as assigned by the Player Services Director
To be successful in this position it will require the following skill set
Must have an outgoing, energetic and enthusiastic attitude
Must be comfortable initiating conversations and creating a fun environment with our guests
High school diploma or equivalent required
One year experience in a secretarial or administrative position
Flexibility with scheduling
Must be proficient in Microsoft applications (Excel, Access, Word)
Good verbal & written communication skills, must be fluent and literate in English
Ability to work under pressure in a fast-paced environment with multiple priorities
Capacity to work independently with minimal direction
Must be able to listen and respond to visual and aural cues
On occasion, must be able to tolerate areas containing high noise levels, and bright lights
Knowledge of the hotel/casino industry a plus
Successful or better performance against Performance Appraisal Standards
Ability to adapt to changes often and have strong multi-tasking skills
Teamwork – ability to work collaboratively within the outlet for effective day to day operations
Compliance with all regulatory, governmental, and safety requirement
Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment
Knowledge of and compliance with department, property and company policies and procedures
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 50 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Job ID 2017-44181
Casino Property Hollywood Casino at Columbus
Posted Date 9/18/2017
Position Type Regular Part-Time