Penn National Gaming Player Services Coordinator (Administrative) in Columbus, Ohio

More information about this opportunity


Don’t just work. Work Happy.

A career in gaming? At Hollywood Casino at Columbus we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Providing administrative support and performing general duties

  • Prepare and type correspondence, reports, forms, charts and graphs as needed

  • Ensure competency of work from the standpoint of grammar, composition, and format

  • Assist with departmental files and records as required

  • Place, accept and screen telephone calls and refer calls to others as appropriate

  • Receive, open ,and distribute incoming mail and documents

  • Able to operate fax machines and photocopiers

  • Must have the ability to operate a postage meter and ensure correct postage and date is stamped on letters and packages

  • Make copies for department as requested in a timely manner according to established quality standards

  • Responsible for departmental purchasing, management/inventory of supplies and office equipment maintenance such as monthly meter readings

  • Maintains attendance records of team members and liaise with members of management to ensure compliance with Hollywood Casino’s attendance policy

  • Maintains strict confidentiality of all files, communications and information in the conduct of company business

  • Accountable for the physical operation of the Casino Credit function, including pulling, filing and entering of credit information on customer accounts after soliciting information by phone, letter or online.

  • Responsible for implementing the approved Credit Policy and procedures with respect to establishing casino clientele's credit privilege by evaluating credit history of applicants.

  • Monitors all credit play and runs reports.

  • Aids in promotion of new casino credit business.

  • Establishes disposition of credit issued and follows up on credit decisions.

  • Reviews player rating to assure legitimate credit play as needed

  • Any additional duties as assigned by the Player Services Director

To be successful in this position it will require the following skill set

  • Must have an outgoing, energetic and enthusiastic attitude

  • Must be comfortable initiating conversations and creating a fun environment with our guests

  • High school diploma or equivalent required

  • One year experience in a secretarial or administrative position

  • Flexibility with scheduling

  • Must be proficient in Microsoft applications (Excel, Access, Word)

  • Good verbal & written communication skills, must be fluent and literate in English

  • Ability to work under pressure in a fast-paced environment with multiple priorities

  • Capacity to work independently with minimal direction

  • Must be able to listen and respond to visual and aural cues

  • On occasion, must be able to tolerate areas containing high noise levels, and bright lights

  • Knowledge of the hotel/casino industry a plus

  • Successful or better performance against Performance Appraisal Standards

  • Ability to adapt to changes often and have strong multi-tasking skills

  • Teamwork – ability to work collaboratively within the outlet for effective day to day operations

  • Compliance with all regulatory, governmental, and safety requirement

  • Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment

  • Knowledge of and compliance with department, property and company policies and procedures

  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 50 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2017-44181

Casino Property Hollywood Casino at Columbus

Location US-OH-Columbus

Posted Date 9/18/2017

Position Type Regular Part-Time

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