Penn National Gaming Brand Ambassador - Chicago Area in Chicago, Illinois

More information about this opportunity


The Sales Associate is primarily responsible for contacting prospective new location owners. They will work with the contacts at the prospective locations and liaise with PSG Marketing management to complete Use Agreements and location information sheets. The Sales Associate will assist with gathering all necessary licensing information needed and help coordinate the “go live” marketing plans for the locations. This position will be primarily focused on locations for the Chicago area route, but may include responsibility at locations across the state.

Your daily responsibilities include


The following and other duties may be assigned as necessary:

  • Responsible for providing guidance and daily supervision to promotions staff/function in the Marketing department. Supports and administers operational goals and monitors achievements of performance and profit objectives.

  • Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.

  • Develops, coordinates and executes all retail promotions, direct mail promotions, regularly scheduled entertainment acts and special events to target retail and database customerswhile supporting compliance to departmental budget.

  • Supports the efforts and projects of the VP of Marketing and/or Marketing Manager as requested.

  • Coordinates internal support related to each special event, promotion, or entertainment for all appropriate departments; coordinates with Graphic Artist/Designer to properly fulfill all printed material requirements for promotions, special events, entertainment, and VIP parties.

  • Analyzes the effectiveness and success of promotions, special events, and entertainment.

  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.

  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

  • Must achieve or exceed sales and productivity goals. This includes generating leads, establishing new appointments and leveraging referrals to grow the business.

  • Maintains strict confidentiality in all departmental and company matters.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

  • Associates Degree (A.A.) in marketing, finance or related area; or equivalent combination of education and experience. One year of administrative or special events/promotions experience required, preferably in Marketing

  • Must have excellent verbal, written, and interpersonal skills

  • Must have technical proficiency and knowledge in Microsoft Applications (Word, Excel, and Outlook)

  • Possess excellent oral and written communication skills; strong client interface and presentation skills preferred.

  • Must have demonstrated ability to drive toward results.

  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.


This job may or may not have supervisory responsibilities.

  • Responsible for staff development and training programs.

  • Responsible for rewards and recognition program to maximize employee engagement.

  • Evaluates team members within department and delivers constructive feedback to employees in regards to performance.

  • Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.

  • Manages work procedures and expedites workflow.

  • Provides recommendation for employee performance (disciplining, coaching, and counseling).

To be successful in this position it will require the following skill set


Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.


Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.


Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.


Must be able to qualify for licenses and permits required by federal, state and local regulations.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; sit; use hands to finger, handle, or feel; and taste or smell. The employee is occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.The noise level in the work environment is usually very loud.

Employee may be exposed to an environment containing unrestricted second hand tobacco smoke.

Something to leave you with

If you’re truly committed to a red-carpet service culture, then you need a team that is just as dedicated in pursuing that vision. Penn National Gaming is the place where we empower our cast members to deliver that WOW factor to our guests and in turn we will provide them an opportunity to build an “A” list career portfolio. You will soon understand why “It’s Good To Be PENN!”

Job ID 2017-39840

Casino Property Prairie State Gaming

Location US-IL-Chicago

Posted Date 10/12/2017

Position Type ..

Category Customer Service